Questions Every Trucker Should Ask Before Hiring a Dispatcher
Choosing the right dispatcher can make or break your trucking business. Here are the essential questions to ask before signing up.
1. How much dispatch experience do you have?
Look for at least 2+ years in the trucking industry. Ask about:
- Types of freight they've dispatched
- Equipment types they're familiar with
- Size of fleets they've managed
2. What freight lanes and equipment types do you specialize in?
Ensure they match your operational needs. A reefer specialist might not be ideal for flatbed operations.
3. How do you negotiate load rates?
Assess their:
- Confidence in rate negotiations
- Market knowledge
- Understanding of fuel costs
- Track record for getting premium rates
4. Which load boards and broker networks do you use?
Quality resources matter. Look for access to:
- DAT
- Truckstop
- TQL
- CH Robinson
- Direct shipper relationships
5. Do you work with brokers or direct shippers?
A balance of both provides:
- More load availability through brokers
- Better pay rates from direct shippers
6. What percentage or fee do you charge?
Typical dispatch rates:
- Percentage: 5-10% per load
- Flat weekly: $250-$400/week
Ask about any hidden fees or additional charges.
7. Do you provide rate confirmations and documentation?
Professional dispatchers should provide:
- Rate confirmations before pickup
- Load receipts and paperwork
- Complete trip documentation
8. How do you communicate during trips?
24/7 availability is crucial for:
- Addressing delays
- Handling emergencies
- Coordinating with brokers
Ask about their preferred communication methods (phone, text, email, apps).
9. Do you manage detention, layover, and TONU fees?
Skilled dispatchers ensure proper compensation for:
- Detention: Time waiting at facilities
- Layover: Overnight delays
- TONU: Truck Ordered Not Used
10. Can you share references or past performance results?
Red flags:
- No references available
- Unable to show track record
- Vague answers about results
Good signs:
- Happy to provide references
- Can show average rates achieved
- Transparent about their success rate
Key Evaluation Areas
- ✓ Experience level and industry knowledge
- ✓ Communication quality and availability
- ✓ Negotiation skills and rate history
- ✓ Transparent pricing structure
- ✓ Access to quality load boards and broker networks